Frequently Asked Questions

Some common errors occur when:

• Off-campus and trying to Login for Library Access
  • Check your username - it does not include @molloy.edu or @lions.molloy.edu
  • Check your password - is is the same as Canvas
  • Login to Canvas and click the library button
• Trying to access an article on a journal or publishers website
  • Websites will ask you to pay for articles if the library doesn't have access there
  • Start at JETfind or use a database
  • Make sure your Google Scholar is set up for off-campus searching
  • Try the libkey nomad web browser extension
• A webpage or resource isn't loading correctly
  • Try a different web browser such as Chrome, Firefox, Safari, or Edge.
  • Clear your browsers cookies and cache
  • Check your network or wifi connection

To learn more and see examples, visit the linked libguide below.